Accuracy is no longer enough if a voice system cannot recover gracefully when a call goes off-script
Resilience is now a larger buying factor than benchmark perfection in isolated tests.
By Writeble Editorial
Voice systems earn trust when they recover well, not only when they perform well in clean benchmark conditions. Real calls go off-script constantly.
What buyers are screening for
Graceful fallback, interruption handling, escalation timing, and state continuity now matter more than isolated model accuracy claims.